Picture Donkey inmate phone service

Send 4" x 6" pictures from your computer, phone, or tablet, through a web browser (we recommend the free browsers FireFox or Chrome, you can also use Safari, IE, or Opera browsers), to PictureDonkey.com and we will print them out on 4" x 6" high quality photo paper in color and mail them to your loved one.

Send 4" x 6" pictures to your loved one as often as you want with pictures as low as $0.40 each flat rate shipping and handling included.
With PictureDonkey.com you can even add captions to ANY/ALL of your pictures FREE! You can include a message or tell them who is in the picture.
We accept Visa, MasterCard, American Express, Discover, debit cards, and even Pre-Paid credit cards (that support AVS).

You can mail to any USA address, not just Federal, State, and County prisons and jails. You can even send a set of pictures to multiple addresses in a single order!


 
Customer service is very important to us. For customers calling in, we are on Pacific time, if you get our voice mail please leave a message. In most cases we return calls in less than 4 hours and do our best to call everyone back within 24 hours.

How it works

Step 1: Sign up
Step 2: Add your loved one's address
Step 3: Upload pictures from your computer, phone, or tablet
Step 4: Add captions to any pictures you want
Step 5: We print and ship your 4" x 6" pictures to your loved one

Plans & Pricing

  • Note: Picture credits are non-refundable. Credits Are valid for 90 days then expire.
  • Note: Picture credits are non-refundable. Credits Are valid for 90 days then expire.
  • Note: Picture credits are non-refundable. Credits Are valid for 90 days then expire.

New simpler pricing, no monthly commitments.

5 pictures

$3.50

10 pictures

$6.50

20 pictures

$10.00

40 pictures

$18.00

60 pictures

$24.00

80 pictures

$32.00

100 pictures

$40.00

Q & A

We normally mail pictures on the next mailing day after you place the order.
After that it is out of our control and is based on the US post office and the facility's mail room.
Normal delivery time for the US post office is 3-7 weekdays and the facility's mail room normally takes 1-7 weekdays.
No. The PictureDonkey.com service does not violate any of the facility regulations or safety policies. However there are rules about the content of the pictures and quantity per order/envelope, make sure you know what you are allowed to send.
  • Orders must be a minimum of 5 pictures.
  • Orders are limited to a maximum of 20 pictures.
  • Check the facility rules for the maximum number of pictures allowed per order/envelope.
  • You are responsible for the pictures content, do not send images you do not have copy rights to.
  • Do not send any prohibited content like: nudity, weapons, drugs/alcohol, or gang signs.
    Check the facilities rules if you are not sure what is allowed.
We accept Visa, MasterCard, America Express, or Discover, including pre-paid cards or debit cards, through our secure website.
Yes, you can add as many inmates as you want. Address book additions are free, even if they are in different facilities.
Just update their address in your address book.
No. You pay a flat rate for a specific number of pictures. You can add additional pictures at any time, but there are never any hidden, termination, or connection fees!
We know that your personal business is just that, your business. We do not sell any of your information in any way. Not even non-specific marketing data. The only time we use your data is to promote the PictureDonkey.com service, and that will only be as part of our general customer count and reliability statistics. Your personal information will not be shared with anyone.
No. We do not accept pictures through text messages. You can upload pictures through your phone's browser (we recommend the free browsers FireFox or Chrome, you can also use Safari, IE, or Opera browsers).
To cancel: Login and select the "Account" drop down from the top navigation, then select "Cancel Account" and follow the on-screen instructions.
Please note fees are non-refundable per our Terms of use

Have a question that is not listed? Send PictureDonkey.com a help request.

Get help

By Phone: 855-499-0880
By E-mail: support@picturedonkey.com

Customer service is very important to us. For customers calling in, we are on Pacific time, if you get our voice mail please leave a message. In most cases we return calls in less than 4 hours and do our best to call everyone back within 24 hours.

Or fill in this contact form:

First Name: 
Last Name: 
Phone: 
E-mail: 
How can we help you? 

Please note you can NOT cancel using this form!
To cancel: Login and select the "Account" drop down from the top navigation, then select "Cancel Account" and follow the on-screen instructions.